Domestic & International Shipping Services

$5.00 - Flat Rate Standard Shipping in USA and Territories
$10.99 - Flat Rate Standard Shipping to Canada/Mexico
$15.99 - Standard International

Once fulfillment information has been uploaded to your order, we’ll provide you the carrier and tracking number to ensure you know where your package is.

Please check each product's description page for the product's lead time and shipping time.  The time frame for order delivery is divided into two parts:

Lead Time or Processing time: These terms refer to fulfillment processes such as order verification, picking, production, tailoring (if applicable), quality check and packaging.  All orders are sent to the designer for processing within 12 hours after Vintage and Modern Madness receives the order.  

Shipping Time: This refers solely to the time it takes for items to be shipped from the designer’s warehouse to their final destination.  International to USA and vice versa order delivery usually takes between 10 and 15 business days.  Within country, e.g., USA to USA domestic shipping normally takes between 2 and 7 days to arrive at their destination.

No matter where you live, our goal is to select the best, most affordable shipping option available.

To return your product, contact us at customersupport@vmmadness.com to receive further instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Returns


Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable).

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 10 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, due the nature of the business your refund will be in form of store credit.

There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customersupport@vmmadness.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customersupport@vmmadness.com and we will send you an email including the return instructions.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.